C
Level 3

Christy Pendley

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People hear what I do and nod politely. Executive assistant. Calendars, coffee, a few emails. I have watched that nod happen for years, and I have stopped correcting it at dinner parties. But let me correct it here. For three years I was the executive assistant to the CEO of an independent company. Our financiers sat in another country, in another time zone, with their own expectations and their own way of reading a silence. Part of my job was knowing which email could wait until morning and which one could not. Part of it was knowing what to say, and what to leave out, when someone called and wanted to know where things stood. I decided what reached my CEO's desk and when. I held information that mattered, and I was trusted not to repeat it. None of that is clerical. It is judgment, and it is responsibility, and most of it happens where nobody can see it. When you do it well, nothing happens. No fire, no crisis, no awkward call. The whole craft is in the thing that did not go wrong. That is a strange kind of work to be proud of, because the better you are, the less anyone notices. So you lean in. You answer at odd hours because the financiers are awake when you are not. You stay late because the thing is almost right, and almost right is not good enough. You tell yourself it is part of the job, and it is. That is what makes it so hard to see. Here is the mistake, and I made it. Good assistants give everything they have. Everything. Every ounce of attention, every spare evening, every bit of patience. And the people who matter more get what is left over. Which, on most days, is not much. I did not decide to put my family on the back burner. Nobody does. It happens one reasonable choice at a time. One more email. One more call. I will make it up to them this weekend. The weekend comes and something else needs me, and I say yes, because I am good at yes. When the truth finally came to light, it was heartbreaking. I am not going to dress it up. I only know I saw it later than I should have. Then came the part I did not see coming. After three years of giving that job my all, I was let go without any notice. The decision was made mostly by the financiers, who never saw anything I did as important. I had put the people I love second for a company that could not see what I gave it, and it let me go anyway. I am still sorting out what that means. Right now I am trying to fit back into a life I am not sure has room for me anymore. I used to think the hardest part of this job was the pace. It turns out the hardest part is what happens to the rest of your life while you are keeping up. So this part is for you, the assistant reading this, the one who is very good at this and very tired. Your work matters. I will say that to anyone who asks. But it is not the most important thing you carry, and the job will never tell you that you have given enough. There is always one more thing, and it is always urgent, and it is almost never as urgent as the people at home. Go home on time on purpose. Turn the phone over. Let the thing be almost right sometimes. The people who love you are not asking for a perfect assistant. They are asking for you.

It Is Not Just Answering the Phone

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